Safety starts with design | Australia/New Zealand-wide service | info@safedesignaustralia.com.au | 1300 732 732

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REFUND POLICY

 

This policy applies to products, online training and services supplied by Dalcom Safety Consulting Pty Ltd (ACN 149 973 311) as trustee for the Dalcom Trading Trust (ABN 41 917 695 719), trading as Safe Design Australia (SDA), Main Beach, Queensland, Australia.

Australian Consumer Law
 Our products and services come with rights and guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in this policy limits those rights. Where the ACL entitles you to a remedy, SDA will provide the appropriate remedy, which may include rectification, replacement, resupply or refund.

Digital Products & Online Training
 Digital products and online courses are generally not refundable for change of mind once access has been provided. Where purchased through a third-party platform such as Teachable or WooCommerce, any applicable platform terms and processes also apply. Your rights under the ACL are not affected.

Services Purchased by Fee Proposal
 Services, training or digital products purchased under an SDA Fee Proposal are subject to the terms of that proposal and SDA’s applicable Terms & Conditions. Refunds or other remedies will be provided where required by law.

Something not right? Please talk to us.
 We want our clients and course participants to be happy with what they receive. If there is a problem with a product, course or service, please contact us first. We will always try to resolve genuine issues promptly and fairly.

Refund Requests & Support
 webrequests@safedesignaustralia.com.au
 1300 732 732

Name People

Job Role in SDA

SIA Certified Safety Professional, Postgraduate Diploma (Occupational Health & Safety), Bachelor of Applied Science (Construction Management), Diploma of Teaching, CPTED – NSW Police, Member UNSW Expert Witness Panel.

John is the Director of Safe Design Australia, recognised internationally for his leadership in Safety in Design, WHS and risk management. With over two decades of experience across construction, telecommunications, infrastructure and education, he has driven industry change for organisations including Vodafone Global, NBN Co and the NSW Government, and steered several industry bodies toward excellence in Safe Design and WHS.

aA certified Safety Professional and expert witness, John turns complex legislation into practical design solutions that improve safety outcomes. His strategic approach and collaborative style continue to shape best practice across Australia and the Asia–Pacific, helping architects, engineers and regulators embed safety from concept to completion.

When not guiding projects or mentoring the next generation of Safety in Design professionals, John can be found sailing through Southeast Asia, racing in the Sydney to Hobart, or on a motorcycle exploring roads less travelled.